Fluid Perception Media is a User Experience (UX) firm that successfully blends form and function in the creation of online customer experiences.

Projects

Case Studies > eLearning > Harmony™

Background

Creo needed to develop a reference tutorial for customers using their Harmony™ software. The initial target audience was slated for North America, although Europe was to follow within a year.

Challenge

Demonstrate to users how certain processes of the Harmony™ software needed to be set-up. Although the users had learned how to perform the demonstrated procedure in the “Prinergy™ Operator” classroom course, it may be six months later when they find themselves doing it again.

Solution

A paper-based format would be expensive to print and distribute, so an online tutorial was deemed the best way to go. Interactive Web technologies were the most effective means of meeting the challenge. The upshot was a more compelling learning experience for the user, that would be accessed via the company's "eCentral" Extranet site. The result of that experience is greater information retention, and far fewer support calls coming into the Response Centre.